At Lush Littles, we select every baby essential with care and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Items must include all tags and original accessories
  • A proof of purchase or order number is required

Non-Returnable Items: For health and safety reasons, we cannot accept returns on Baby Bottles, Breastfeeding accessories, Bibs, and Compression Wraps unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order at [email protected] with your request
  2. Complete the return request form (template provided below)
  3. Wait for approval – our parenting specialists will review your request within 2 business days
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our Louisville facility (address provided upon approval)

Return Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lush Littles Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The item(s) I wish to return/exchange are: – [Product Name] – [Quantity] – [Reason for Return/Exchange] I have reviewed the return policy and confirm the items are unused and in their original packaging. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we will process your refund or exchange. You can expect:

  • Refund method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after approval (depending on your financial institution)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of the same value:

  • We’ll ship your replacement item once the return is received
  • For exchanges of higher value, you’ll be invoiced for the difference
  • For exchanges of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Our returns policy is designed with the same thoughtfulness we apply to our baby essentials. If you have any questions, our parenting specialists are always happy to help at [email protected].