At Lush Littles, we understand that parenting comes with enough challenges—shipping and returns shouldn’t be one of them. That’s why we’ve created a straightforward policy that’s as gentle and thoughtful as our baby essentials.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after processing

Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over $50
  • Delivery Time: 15-25 business days after processing

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

Our Thoughtful Returns Process

We select every item with care for your little one, but if something isn’t quite right, we’re here to help.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused, in original packaging with all tags and accessories
  • Proof of Purchase: Order number required

Non-Returnable Items (for health and safety reasons):

  • Baby Bottles
  • Breastfeeding accessories
  • Bibs
  • Compression Wraps

Exceptions: We will accept returns if these items arrive damaged or defective.

How to Return an Item

Follow these simple steps for a stress-free return:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
  2. Wait for Approval: Our parenting specialists will review your request within 2 business days
  3. Package Securely: Use original packaging when possible
  4. Ship to Us: Send to our Louisville facility (address provided upon approval)

Refund Information

Once we receive and inspect your return (typically within 5 business days):

  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval (varies by financial institution)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is our error

Exchanges

We happily accept exchanges:

  • Same Value: Replacement ships when return is received
  • Higher Value: We’ll invoice you for the difference
  • Lower Value: We’ll refund the difference

Damaged or Defective Items

If you receive a damaged item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage
  3. We’ll arrange a replacement or refund at no cost to you

Return Shipping Note

Customers are responsible for return shipping costs unless the return is due to our error. For your protection, we recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Our parenting specialists are always happy to help with any questions at [email protected].

With care,
The Lush Littles Team